Return & Refund Policy
Return & Refund Policy – ZENVORA
Thank you for shopping with ZENVORA. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Return requests must be submitted within 14 days of delivery.
- Items must be unused, undamaged, and in original packaging.
- Proof of purchase is required for all returns.
Return Process
To initiate a return, please contact our support team:
- All returns must be approved before being sent back.
- Once approved, we will provide detailed return instructions.
- Please ensure your package is securely packed and includes your order details.
Shipping Costs
- If the return is due to our error (defective or incorrect item), we will cover the return shipping cost.
- For other reasons (e.g. change of mind), return shipping fees may be the customer’s responsibility.
Refunds
- Refunds are processed after the returned item has been received and inspected.
- Please allow 7–14 business days for refund processing.
- Depending on your payment provider, refunds may take 1–2 billing cycles to appear.
- You will receive a confirmation email once your refund has been issued.
Non-Returnable Items
- Used personal care products (for hygiene reasons)
- Gift cards
- Customized or personalized items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery:
Contact Us
If you have any questions, feel free to reach out to us anytime.